VISITOR FAQS
 

When is Foam Expo Connect // Adhesives & Bonding Expo Connect taking place?

The event itself is a 5-day virtual event, running from August 24-28, 2020.  Registration for the event is open now and you can set up your profile and start exploring the platform ready for the event. 

Timezone: ET
 

Is Foam Expo Connect // Adhesives & Bonding Expo Connect free-to-attend?

Yes, all elements of Foam Expo Connect // Adhesives & Bonding Expo Connect are free-to-attend including the live sessions and the opportunity to explore the exhibitors' products and solutions.
 

What time are the live sessions each day?

The sessions will run daily from 10:30AM - 2:30PM ET for a duration of 4 hours each day.

You are also able to network and schedule individual meetings and product demos from 10:00AM - 4:00PM ET on each event day.
 

What time do exhibitor meetings start and finish?

Individual meetings and networking can take place between 10:00AM - 4:00PM ET on each event day.

Alongside these networking opportunities, there will be a series of live sessions to watch that will run daily from 10:30AM - 2:30PM ET. 

 

What equipment will I need?

You will need either a computer, tablet or smartphone with high-speed internet to access the event platform. It is recommended you have use of a microphone and camera so you can experience the virtual conference and networking meetings.

 

Which browser should I access the event platform on?

We recommend using Google Chrome when accessing the Foam Expo Connect // Adhesives & Bonding Expo Connect virtual event platform.

For additional information on platform access, including audio and video settings, please see here: https://expoplatform.freshdesk.com/support/solutions/articles/33000253576

 

How do I enable sound and video for a meeting?


All meetings take place on the platform so the use of your microphone is required along with your camera if you are happy to do so. When your browser asks to access the microphone and camera you will need to say yes and allow it access (camera and mic should be set to "allow").

Sound and video can be tested before you click on the join meeting button by clicking on the respective "Test Video" and "Test Sound" buttons. 

When you have joined the meeting make sure your sound and video button is blue which on and not grey as this means it is off.

If you experience an issue with no sound during your meeting or if you did not allow your browser to access go to the bar at the top of your window where you see the URL, click the padlock that you can see on the right. This will pull up a pop-out window. You can then select 'unlock' and give permission for your browser to use your camera and microphone.
 

How do I fill in and edit my visitor profile?

Once you have registered you can fill in and edit your profile to make sure you are visible to other visitors and exhibitors. You will find the “edit profile” section in the left-hand menu in your account. Add basic contact details and edit your notification settings. You can also edit your matchmaking message to specify what you are looking for at the event.



 

What is my dashboard?

Your dashboard includes all your stats related to meetings confirmed, pages marked as favorite, number of matchmaking / networking potential matches. You can use it for quick reference, and it can be found in the “Your dashboard” section in the left-hand menu in your account.



 

How do I search for exhibitors and products?

You can view the full exhibitor list by using the “exhibitor list” button on the top menu. You can filter and search by exhibition name and product categories.

You will also find recommended exhibitors in the “recommendations” section on the left-hand side menu.
 

How do I request an online meeting?

To request a meeting with an exhibitor click the “meeting” icon on the exhibitor profile. This will open a screen where a new meeting request can be set up. You can request who you want to meet, send a message, and schedule a time.  The exhibitor will receive your request and accept it or suggest a new time. 
 

How do I send and receive messages?

You can send messages to exhibitors and other visitors.

Messages are accessed from the profile of the person you wish to contact.

- Click on the 'message' button within their profile.

 - A chat window will appear; you can type your message and click send.

 - The recipient will receive a notification indicating that they have received a new message, and they will be able to reply.
 

How does matchmaking and requesting meetings work?

The matchmaking section allows you to browse a list of profiles that are recommended to you, based on the information you entered when editing your Visitor Profile.

- You can mark those profiles as "NOT RELEVANT" if this is the case.

- Or you can click on "FAVORITE", and those profiles will appear under your "Favourites" section on the left-hand side menu.

- You can request a meeting from within the matchmaking section, by clicking on the 'Meet' calendar icon within the person's profile and sending them a direct meet request.
 

How do I favorite Attendees, Speakers and Exhibitors?

Whether you are looking at the Matchmaking list, the Speaker list, or at other Exhibitor profiles and their products (all accessible from the menu at the top of the page), you only need to click on the 'star' icon, and their profile will be added to your "Favorites" section on the left-hand side menu of your account.
 

How do I book a live session?

During the event there are a number of live sessions every day. The “my schedule” section on the left-hand side menu will allow you to book and view previously booked sessions.

Use the “my schedule” tab to view your meetings and sessions and directly view and book live sessions according to your preference.
 

How do I check my schedule?

All your meetings and preferred live sessions are recorded in one place, to make sure you don't miss anything important during the digital event!

Go to the "My Schedule" section in the left-hand menu in your account. 

- ALL SESSIONS lists all the conference sessions during the event. To add a session to your schedule, choose Calendar view, click on your preferred event, then click on "+ SCHEDULE".

- ALL MEETINGS lists all your incoming, pending, confirmed and canceled meetings.

- MY SCHEDULE lists both your preferred sessions and meetings in one place, so you don't double-book yourself.
 

Are the live sessions free-to-attend?

Yes, all the live sessions are free and open to everyone.

How do I collect leads?

Due to data protection laws, leads are not available for export. To get the best experience out of Foam Expo Connect // Adhesives & Bonding Expo Connect, we recommend that you request contact details from potential customers within the messaging feature or during meetings, to follow up post-show.

Contact us

For all inquiries about Foam Expo Connect // Adhesives & Bonding Expo Connect please contact us and a member of the relevant team will get back to you shortly: info@foam-expo.com

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